Returns made easy

Start your return in 30 seconds

No account needed. Just your order number and the email you used to check out. We take it from there.

Look up my order

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1

Look up your order

Enter your order number and email. You'll receive a verification email to confirm it's you.

2

Request a return

Pick the item(s) you want to return, tell us the reason, and submit. We review within 1 to 2 working days.

3

Post it back

Send the items to our HQ using your preferred tracked service. We'll email you the address when we approve your return. Refund processed within 5 to 10 working days of receipt.

Having trouble with the form? Email hello@padelism.co.uk and we'll guide you through it.

The small print

How long do I have?

30-day returns on everything, including our made-to-order pieces. Items need to be unworn, unwashed and in their original condition with tags attached.
Who pays for return postage?

As a small business we can't offer free returns. Unless your item is faulty or incorrect, return postage is on you. Please use a tracked service, as we can't be responsible for items lost in transit.
Socks and headwear

For hygiene reasons, socks and headwear can only be returned unworn, unused and in their original packaging.
When do I get my refund?

Once your return arrives and we've checked it, we'll email to confirm. Refunds go back to your original payment method within 5 to 10 working days. If you paid with a gift card, the refund comes back as store credit.
Faulty, damaged or wrong item?

Email returns@padelism.co.uk within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including postage. Your statutory rights are not affected.